| All customer
service
questions can be
answered at
EZwayParking.com
Customer Service
Center at
1-877-762-9095.
Refer to Q &As
for Frequently
Asked Questions. |
| |
 |
Financial |
|
| |
| What is
EZWay Parking's
Daily Valet
Parking Rate? |
| $10.00 per day, plus a one-time reservation fee of $5.00 on the website. You will then pay for the remaining days at $10.00 per day plus tax at the physical valet lot at the end of your trip. |
| |
|
Do I have to Prepay
when making a
reservation?
|
| Yes, (1) one day of parking plus a reservation fee of $5.00. The balance of your trip will be calculated at our parking facility, this will included your balance, 15% city tax and a service fee of $6.00. |
| |
| How long
in advance
should I make my
Reservation
prior to my
trip? |
| You can book up to the last minute using our website. |
| |
|
Is there an Hourly
Parking Rate? |
| No, we run
our daily
parking facility
based on 24 hour
intervals. Example:
Joe and his
family arrive at
EZway Parking on
Saturday April
24, 2010 at
12:00 P.M.
Eastern Standard
Time to park
their vehicle
and leave for
their vacation,
we clocked them
in at 12:00 P.M.
and shuttled
them to Newark
Airport. They
arrive back at
EZway Parking
Saturday May 1,
2010 (one week
later) at 4:00
P.M. We clock
them out at 4:00
P.M. We charged
Joe and his
family (8) days
for parking plus
15% tax. |
| |
| Do I have
to pay 15% City
Parking Tax? |
| Yes, the
City of
Elizabeth
requires all
parking lots to
collect 15%
Parking Tax from
all of their
customers in the
City of
Elizabeth.
Example: Joe and
his family park
for (8) days at
EZway Parking.
Joe and his
family were able
to obtain a
discount coupon
from the
internet which
gave them $3.00
off per day. (8
days of parking)
x $12.00 =
$96.00, plus 15%
NJ Tax = $110.40
total. |
| |
| |
|
|
Refund
Policy |
|
| |
| Can I
receive a refund
for my
reservation? |
|
Unfortunately,
reservations are
non-refundable.
Once a
reservation is
booked, a
parking spot is
exclusively
reserved under
your name.
Parking spots
cannot be used
by another
individual and
so cannot be
refunded.
Reservations
have an
expiration date
of 365 and can
be altered as
needed. |
| |
| |
|
|
Reservations |
|
| |
| Do you
have a customer
service center
to help me with
reservations? |
| Our customer
service center
can be contacted
at
1-877-762-9095
x-2 for aid and
support.
Customer service
representatives
are available
from Monday
through Friday
9am to 5pm. To
make
reservations use
our website,
www.EZwaypParking.com.
The website will
track your
reservation and
confirmation
number (invoice
number). Monthly
money saving
coupons can be
accessed from
our website as
well. |
| |
| What do I
need to bring to
the parking
facility on
departure day? |
| Print your Confirmation Detail Page, discount coupon, and valet ticket must be present and shown to the parking facility manager. |
| |
| Can I
cancel my
reservation? |
| Yes,
reservations can
be cancelled by
contacting our
customer service
center at
1-877-762-9095
x-2.
Please clearly
state your name,
confirmation
number (invoice
number), and
reason for
cancellation and
it will be
handled
promptly. |
| |
| How can I
change my
reservation? |
| Upon booking
reservation, a
confirmation
email was sent
to you. Log in
at
www.EZwayParking.com
using the
confirmation
user ID (email)
and
computer-generated
password
received in
email. Click the
change
reservation link
and adjust
accordingly. |
| |
| |
|
|
Directions |
|
| |
| Where is
EZway Parking
Located? |
| EZway
Parking is
located at the
Crown Royal
Hotel,
Elizabeth, NJ on
route 1&9 just
outside of
Newark Liberty
Airport. For GPS
purposes the
exact address is
901 Spring
Street,
Elizabeth, NJ
07201 |
| |
| Do you
have driving
maps in case I
don't know how
to get to EZway
Parking? |
| Yes, on our
website, direct
link:
http://www.ezwayparking.com/directions.html
or call our
customer support
center at
1-877-762-9095 |
| |
| |
|
|
Shuttle
Van |
|
| |
| What is
the shuttle van
dispatch number? |
| The shuttle
van dispatch
number is
908-994-1999. |
| |
| How do I
get to Newark
Liberty Airport
after we arrive
at EZway
Parking? |
| We have (5)
on demand
shuttle vans
that will
transport you
and your luggage
to Newark
Liberty Airport.. |
| |
| How do I
get back to
EZway Parking
after I return
from my trip? |
| Upon arrival
back at Newark
Airport and only
after you've
claimed your
luggage should
you call our
EZway Parking
dispatcher
908-994-1999
to send one of
our shuttle vans
to transport you
back to EZway
Parking. |
| |
| Is there
a fee for using
the EZway
Parking shuttle
vans? |
| No. However,
tips to drivers
are greatly
appreciated. |
| |
| Can I pay
the EZway
Parking van
drivers to take
me somewhere
besides Newark
Liberty Airport? |
| No, EZway
Parking shuttle
vans are
designated for
Newark Liberty
Airport only. |
| |
| How long
does it take to
get to Newark
Liberty Airport
from EZway
Parking? |
| 5-10 minutes
without traffic,
sometimes
longer, so
please arrive at
our parking
facility with
sufficient time
for travel.. |
| |
| How long
before my flight
leaves, should I
arrive at EZway
Parking? |
| It's always
good to give
yourself enough
time to check
into EZway
Parking
especially
during peak
hours or
Holidays,
we recommend 2.5
hours before
your flight
leaves.. |
| |
| Do your
EZway Parking
shuttle vans run
24/7? |
| Yes, we are
a 24/7 outdoor
Valet Parking
facility
servicing Newark
Liberty Airport.. |
| |
| Do you
provide car
seats for
infants
available in
EZ Way Parking
shuttle vans? |
|
Unfortunately,
we do not
provide infant
seating. |
| |
| |
|
|
Affiliate
and
Corporate
Parking |
|
| |
| Do you
have an
Affiliate
Program for
Travel,
Reservation,
Website, and/or
Marketing
Companies where
commission can
be made for
every person
sent to EZway
Parking at
Newark Airport? |
| |
| Yes, we have
a commission
based "Outside
Sales"
membership
program is
available for
"Free of charge"
sign up. The
affiliate can
make $5.00
dollars for
every referral
that results in
a reservation
from our
website. We have
software that
will assign you
an affiliate
link and enable
you to download
banners, text
ads, text links,
etc. Place link
on your website
or insert them
into Adwords PPC
(Pay Per Click)
of Google.com,
MSN.com, or
Yahoo.com. The
best part is
that it's all
traceable
through our
website. Anyone
from a Travel
Agent,
Salesperson,
Tele-Marketer,
Website Owner,
to a Human
Resource Manager
for a small or
large company
can be paid
$5.00 for every
successful
referred
reservation. For
more information
please contact
our customer
support center
at
1-877-762-9095
x-66. |
| |
| Do you
offer Corporate
Parking
Accounts? |
| Yes, we
offer a
Corporate
Program for
corporate
parking. Please
call our
customer service
center at
1-877-762-9095
x-8
for more
details. |
| |
| |
|
|
Parking
Coupons |
|
| |
| How do I
obtain EZway
Parking Discount
Coupons? |
| There are
many EZway
Parking Coupons
out there. The
best way to
receive our
discount coupons
is to sign up
for a free EZway
Parking account
at
www.EZwayParking.comm.
Once you are a
registered
member, we will
automatically
send you offers
to the email
address listed
on your account. |
| |
| How do I
use EZway
Parking Coupons? |
| If it is an
Internet offer,
please print the
coupon, save it
and present it
to one of our
managers at our
parking facility
upon checkout.
If it is a
preprinted
coupon from a
magazine,
newspaper or
diner placemat,
please clip it
out of the
preprinted
piece, or bring
the whole sheet
in and present
it to one of our
managers at our
parking facility
upon checkout.
Promotions
cannot be
combined.. |
| |
| |
|
|
Lost or
Damaged
Items |
|
| |
| What
happens if my
vehicle is
damaged while
parking at your
facility? Whose
insurance covers
the damage? |
| Your
Insurance
must cover the
damage. A
complaint form
must be filled
out at the
parking facility
or downloaded on
our website,
www.EZwayParking.com,
to indicate
damages. Your
insurance
company should
pay for damages
through their No
Fault Policy. |
| |
| Should I
leave valuables
in my car while
parking at your
facility? |
| No,
valuables should
not be left
unmonitored.
EZway Parking,
Inc is not
responsible for
any personal
belongings left
in any vehicle.
Although we have
strict security
including video
cameras,
fencing,
lighting, and
security guards,
and etc.
Belongings might
get lost or
damaged
occasionally, so
please don't
leave any
valuable items
in your
vehicles. The
fact is; if
there isn t
anything to be
lost or stolen,
it won't be! |
